If there is substantial evidence that implies the funds had been certainly stolen, ChangeNOW will do its very best to quickly freeze the assets. For the duration of the procedure, the law enforcement or Law Enforcement need to provide us which has a report on the ongoing circumstance in just fourteen times Once you submitted a support ticket.
When you’re the target of theft and you also suspect that stolen resources are actually transferred to the ChangeNOW deposit address, you should open up a assistance ticket and provide us with the following information and facts:
The process is usually tracked to the exchange page when you finally produce it. Your exchange history is shown on a similar web site, so we recommend to bookmark it.
There are various methods you can benefit from our remedies. For instance, you may automatically change the payments you get into your concentrate on forex with none manual functions. Extra use cases are outlined on this site higher than.
Even so, us carrying out exchanges via 3rd party expert services won't imply we forfeit our accountability for that exchange. When you operate into any issues over the exchange, just Enable our aid staff know and we will assist you to out from the shortest time probable.
In these situations, we stimulate you to definitely Make contact with our aid crew. The exchange may be continued from there, or alternatively, you are cost-free to request a refund.
If It's not specified, our technique will not understand the deposit, along with the exchange will not likely endure.
The normal time for exchange is about five minutes. You could track the copyright swap progress within the exchange web page.
In case you have presently sent the cash to the exchange, immediately Get hold of our guidance staff for aid
The charges change according to the currency plus the exchange sum. For each swap, ChangeNOW finds the speediest and most person-successful strategy to execute an exchange.
We do anything inside our electric power to take care of our name to be a authentic, regulation-abiding exchange assistance that could be Risk-free for use Change now by any person, be it a regular person who doesn’t cope with copyright much or an experienced trader or miner; therefore, ChangeNOW reserves the right to use the KYC/AML treatment to particular clients, wallet addresses and choose property.
For particular pairs, further data are going to be exhibited in the gray notification boxes over the confirmation button. We urge you to listen to these types of notifications to be certain your exchange is processed without the need of concern.
Once you've picked the Fixed Fee flow, you build an exchange and make a deposit. You've got 20 minutes to deposit your exchange money; all through that point, we assurance that the rate is not going to change in almost any way. You can receive the exact total that was displayed to you.
If these ways will not assist, you should Make contact with our aid at: [e-mail secured] or use this hyperlink. We will get back to you personally immediately.